Full-Time Merchandise Processing Supervisor

About the Role

Join our team in "Doing the Most Good" as a Store Processing Supervisor. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.

 

Key Responsibilities

Production & Team Leadership

· Direct and ensure completion of daily tasks for production team members, including workspace maintenance

· Train new team members on production expectations and processes

· Perform quality control inspections to ensure only the best products reach the sales floor

· Track and report production metrics at scheduled intervals

· Implement strategies to meet product acquisition, production, and sales goals

· Manage product rotation and inventory control processes

Operations & Quality Control

· Maintain organized workspaces and prepare for next-day production

· Support store maintenance and safety protocols

· Place and coordinate supply orders for processing needs

· Implement product control procedures to prevent shrinkage

· Monitor and control property, utility, and supply usage

Customer & Team Relations

· Seek ways to improve donor and shopper experiences

· Support management in fostering positive understanding of policies and procedures

· Communicate effectively with store management regarding operations

· Direct complaints and concerns appropriately to management

 

Qualifications

Required

· High School Diploma or currently pursuing

· Experience following and giving direction

· Strong English communication skills

· Basic computer proficiency including payroll systems

· Ability to pass pre-employment drug test and background check

· Basic math skills

Preferred

· Retail sales production and/or thrift store experience

Physical Requirements

· Regular standing, walking, and manual dexterity

· Ability to lift/move up to 50 pounds regularly

· Occasional lifting up to 100 pounds

· Capability to climb, balance, stoop, kneel, or crouch as needed

· Clear vision (close and distance) with ability to adjust focus

Schedule Requirements

· Flexibility to work weekends and evening hours

· Available for occasional travel to various locations for work or training

Working Environment

· Store environment with quiet to moderate noise level

· May experience temperature fluctuations based on weather

· Some exposure to dust

· Extended periods of standing possible

 

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.