Deskside Technician – Rapid Response

Deskside Technician – Rapid Response

Position Summary

The Deskside Technician – Rapid Response team is the go-to group for escalations, special projects, and high-priority support across the organization. You'll own the full lifecycle of deskside support: resolving escalated issues, managing hardware inventory, and ensuring asset data accuracy.

Responsibilities

• Resolve escalated hardware, software, and network support requests from internal users
• Install, configure, and troubleshoot desktops, laptops, peripherals, and related systems (Windows/Mac)
• Image and re-image workstations as needed
• Support M&A onboarding activities and ad hoc project work
• Process incoming hardware inventory within designated time windows
• Track inventory stock levels and reconcile data discrepancies in the asset management system
• Document issues, resolutions, and processes to maintain team knowledge and consistency
• Provide support to fellow team members on complex or escalated issues
• Coordinate small team projects as needed

Skills & Experience

• 4–7+ years of technical support experience
• Strong desktop support skills across Windows and Mac environments
• Experience with a range of hardware: desktops, notebooks, printers, monitors, cabling, and peripherals
• Proficiency with Microsoft Office, remote support tools (e.g., Teams), and ticketing/tracking systems
• Experience with Microsoft Intune (Endpoint Management, Group Membership, Recovery Key management)
• Basic Windows administration experience preferred (Active Directory, file/folder permissions, Exchange distribution lists)
• Experience managing and tracking hardware assets

What We're Looking For

• Self-motivated and resourceful — you research and troubleshoot before escalating
• Strong communicator who can support a variety of users with professionalism and patience
• Comfortable working independently in a fast-paced, shifting-priority environment
• Takes ownership of their work and follows through without needing to be reminded

What Success Looks Like

First 30 Days

• Actively learning systems, tools, and team processes
• Shadowing team members and observing workflows
• Beginning to handle tickets with guidance and support

By 90 Days

• Working independently on most assigned issues
• Navigating tools and processes confidently without frequent questions
• Contributing to team efficiency through strong documentation habits and self-sufficiency
• documentation habits and self-sufficiency

For this US-based position, the base pay range is $48,131.00 - $81,225.49 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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