Network Provider Management Manager (1-year contract)

Responsible for building and maintaining relationships with medical providers across Hong Kong, Macau, and Mainland China, and for managing the full provider contracting lifecycle

The role works closely with internal stakeholders, including Claims, Business Development, CS, Policy servicing, Legal, and others to ensure a competitive, compliant, and high-quality provider network

Responsibilities: Key Responsibilities Build and maintain strong relationships within the medical profession community

Recruit new providers and manage end-to-end contracting activities, including fee negotiation, cost containment, quality review, and clinic accreditation in line with selection and credentialing requirements

Negotiate and conclude provider agreements within the authority approved by the Manager

Reinforce provider compliance with contractual terms and conditions

Handle the full contract lifecycle (new, renewal, extension, termination) in accordance with company policy, verify supporting documents and required information and maintain accurate records in the designated company system

Deliver training, consolidate feedback, and provide enquiry support relating to provider agreements

Review and monitor provider performance against cost control, quality, and administrative standards, recommend termination of underperforming providers to the Manager for final approval

Leverage historical and benchmark data to ensure competitive pricing across the provider network

Monitor market trends and competitor networks to identify expansion and improvement opportunities

Prepare regular management reports and network analytics to support decision-making

Work closely with the Claims team and other internal stakeholders to drive operational efficiency

Cross Border Scope Manage provider relationships and contracting across Hong Kong, Macau, and Mainland China

Navigate regional differences in negotiation practices, credentialing standards, and regulatory requirements

Wellness & Preventive Care (Network Expansion) Source and onboard wellness and preventive-care providers (e.g. health screening, physiotherapy, TCM, dental, and mental health) to broaden the network beyond acute medical services

Develop partnerships supporting wellness and member-engagement initiatives, in collaboration with Sales and Product teams

Negotiate preferential rates and service packages for wellness offerings, ensuring alignment with cost-control and quality standards

Qualifications: Degree in a relevant discipline (e.g. healthcare administration, business, or nursing/allied health)

At least 5 years of solid experience in medical provider network management, health & medical insurance, or a related healthcare/insurance field

Strong negotiation, relationship-management, and analytical skills

Sound knowledge of medical provider operations and healthcare cost management

Fluent in English and Cantonese; proficiency in Mandarin is a strong advantage given cross-border responsibilities

Detail-oriented, well-organized, and able to manage multiple stakeholders independently

Proficient in MS Office and relevant company/network management systems

About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 52 markets and serving 92 million customers worldwide

Our purpose is to act for human progress by protecting what matters

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance

We are the largest General Insurance provider and a major Health and Employee Benefits provider

Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve

At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation

We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community

We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research

Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations

We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company

AXA is an equal opportunity employer

We are committed to promoting Inclusion and Diversity (I&D) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued

We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential

Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company

Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits), Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).