Assistant Chief Concierge - The Langham, Shanghai, Xintiandi
Job Description
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
In the heart of Shanghai’s vibrant fashion and leisure district, The Langham, Shanghai Xintiandi stands as the flagship of Langham Hotels & Resorts in China.
Steps from Huaihai Road and surrounded by the city’s iconic Shikumen architecture, the hotel offers effortless access to Shanghai’s cultural landmarks, including the Bund. Blending elegant charm with captivating modern luxury, our 28‑floor sanctuary features 357 refined guest rooms and 41 suites. Michelin‑starred T’ang Court, all‑day dining at Cachet, and the signature Langham afternoon tea create unforgettable culinary moments.Guests may unwind at the award‑winning Chuan Spa, swim beneath the glow of our indoor pool, or stay energized at the 24‑hour fitness centre. With two grand ballrooms and six versatile meeting rooms, The Langham, Shanghai Xintiandi is the perfect stage for distinguished events and cherished celebrations.
For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/shanghai/
Responsibilities
副礼宾司的工作职责为监督以下区域和岗位的日常运作：礼宾司，行李主管，门童，行李员和待客泊车员。副礼宾司必须授权于这些团队提供真诚的服务从而为宾客创造印象深刻的体验。副礼宾司必须发展其工作重点，加强培训，指导并达到GSI,CSI,KPI以及财务目标。
The Assistant Chief Concierge is responsible for overseeing the operations of the following areas and positions - Concierge, Bell Captain, Doormen, Bellmen and Valet Parking. The Assistant Chief Concierge must empower these teams to create memorable experiences for the hotel guests by delivering genuine service with poise. The Assistant Chief Concierge must drive the key metrics, enable training and coaching to achieve GSI, CSI, KPI and financial targets.
Qualifications
1. 教育学历 / Education
酒店管理类证书、大专文凭或学士学位
Certificate / Diploma / Bachelor in Hotel Management
2. 工作经验 / Experience
四年相关工作经验，有酒店行业经验者优先
4 Years working experience, preferably in hotel industry
3. 工作经验 / Experience
拥有国际金钥匙协会（Les Clefs D’or）会员身份者优先
Les Clefs D’or member (Golden Keys) would be beneficial
4. 工作技能与知识 / Job Skill / Knowledge
性格开朗外向
Out-going personality
5. 工作技能与知识 / Job Skill / Knowledge
具备良好的沟通能力
Good communication skills
6. 工作技能与知识 / Job Skill / Knowledge
具备办公室行政相关工作经验
Office administration experience
7. 电脑知识 / Computer Knowledge
熟练掌握微软办公软件
Knowledge of MS office software
8. 电脑知识 / Computer Knowledge
掌握SEP酒店系统
Familiar With SEP system
9. 语言能力 / Language Proficiency
英语及普通话流利，掌握其他语言者优先
Good command of English and Mandarin, other languages would be beneficial.