Job Description
Senior Engineering Manager – Service Management
As a Senior Engineering Manager on the Service Management team, you will be responsible for insuring operational stability of assigned applications. Areas of focus: application stability, major incident restoration, incident and problem management, SOX and PCI compliance, holiday readiness, and disaster recovery. This role will work closely with the product and delivery teams to transition new or updated applications into production.
This role is hybrid, which means you will be required to work some days at our Best Buy office in Richfield, Minnesota, and some days virtually from home or another non-Best Buy location. The recruiter or hiring manager will provide more details during the hiring process.
What you’ll do
• Ensure application stability specific to assigned Logistics and Supply Chain systems
• Manage major incident resolution and reduction specific to Logistics and Supply Chain systems
• Manage prioritization and resolution of Incident and Problem tickets for Logistics and Supply Chain systems
• Proactively drive and implement service improvements, innovations, and efficiencies within the scope of capabilities
• Share operations metrics/reports/data to key stakeholders and leadership, holding regular reviews with stakeholder group to assess the quality of services delivered
Basic qualifications
5 years of relevant experience with a Bachelor's degree OR equivalent relevant professional experience
1 year of experience managing or leading technical engineering teams
3 or more years of experience in IT Support Operations
3 or more years of experience with cloud technologies (GCP, AWS or Azure)
Experience with onshore/offshore 3rd party vendor support
Experience in 24x7 Operations role
Preferred qualifications
7+ years of relevant professional experience
Project management experience
Experience evaluating and adopting diverse AI technologies to scale operations and enhance service delivery within a 24x7 environment
What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Competitive pay
Generous employee discount
Physical and mental well-being support
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Best Buy is an equal opportunity employer.