Job Description
Claims Analyst – Subrogation & Recoveries Singapore In this hybrid role, you will focus on managing all claims subrogation opportunities (60%) followed by supporting the facultative reinsurance process (40%) across all lines of business
This will include working closely with the Asia claims team, Ceded Re, Credit Control teams and externally with lawyers, recovery agents, reinsurers, brokers, etc, all whilst ensuring the best-in-class service to our clients
This role will report into the Claims Operations Lead, Singapore
This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime
What you’ll be DOING What will your essential responsibilities include
Identify potential claims subrogation opportunities in-conjunction with claims account managers across all lines of business
Investigate and gather evidence to support subrogation claims
Appoint and manage lawyers and recovery agents
Negotiate with third parties, including other insurers and legal representatives
Monitor and follow-up closely on subrogation progress
Maintain records and report on subrogation activities and outcomes
Close collaboration with Asia Claims Team
Sharing best practice within AXA XL and AXA GI (One AXA Collaboration) Tracking of recovery funds to gauge the profitability
Supporting Ceded Re with providing updates and documents on all new claims for their onward submission to Reinsurers/Brokers across all lines of business
Retrieving and providing supporting claims documents for existing claims
Review data furnished by internal Credit Control and Ceded Re and/or external Reinsurers/Brokers
Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with efficiently, timely and in accordance with corporate objectives and targets
Ensure claims are handled in line with Global Claims Handling Guidelines
Participate in and contribute to internal claims projects focused on improving team efficiency, productivity and alignment with organizational objectives including but not limited to contributing to the company’s profitability
Regularly driving greater engagement with brokers/ clients to gather insights aimed at improving our superior claims service including but not limited to Brokers Academy, Claims Academy, and market presentations for the Asia region
You will report to the Claims Operations Lead, Singapore
What you will BRING We’re looking for someone who has these abilities and skills: Qualification: Bachelor’s degree and/or relevant insurance qualifications preferred
Equipped with claims subrogation experience will be desirable
Sound knowledge of key product line(s) and regulatory environment
Up to date appreciation of the technical requirements of the role Proven ability in identifying and analysing problems, creating good solutions, deploying sound decision making skills
Proven track record of knowing what it takes to provide a consistently first class customer service internally and/or externally Ability to build effective working relationships internally and externally Report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences Communication skills, a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the Company Attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs Able to organise self (and others if applicable) including effective scheduling, prioritisation and time management skills, completing tasks to tight deadlines
Demonstrates a ‘can do’ attitude
Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team
Advanced knowledge of Microsoft Office programs; specifically, Excel (including ability to manage if not write macros), Outlook, Word, Powerpoint Desirable Knowledge and Skills Experience in a Financial Services environment Demonstrable evidence of interpreting and manipulating data clearly and accurately with the ability to articulate key points Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities The role would suit a highly driven self-starters, with a desire to challenge and deliver
Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks
For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it
How
By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward
Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic
At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success
That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential
It’s about helping one another — and our business — to move forward and succeed
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity
AXA XL is an Equal Opportunity Employer
Total Rewards AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security
It provides competitive compensation and personalized, inclusive benefits that evolve as you do
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence
Sustainability At AXA XL, Sustainability is integral to our business strategy
In an ever-changing world, AXA XL protects what matters most for our clients and communities
We know that sustainability is at the root of a more resilient future
Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations
Our Pillars: Valuing nature: How we impact nature affects how nature impacts us
Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future
We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans
Addressing climate change: The effects of a changing climate are far-reaching and significant
Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption
We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions
Integrating ESG: All companies have a role to play in building a more resilient future
Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business
We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs
These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving
For more information, please see axaxl.com/sustainability.