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FLEX Change Control Board Analyst
Bethesda, MD, United StatesPosted 1 weeks ago
hybrid
Job Description
This is a temporary position.
JOB SUMMARY
The Flex Change Control Analyst will work closely with the Change Control Board Manager to support the Technology Transformation Office’s ongoing and future transformation scope, change management and processes. The role will leverage the established and industrialized Change Control Board process, tools and resources to effectively manage the full lifecycle of Change Requests from initiation to completion for the program.
CANDIDATE PROFILE
Education and Experience
Required
- Bachelor’s degree in Information Technology, Information Systems, Business Management, or a related field, or an equivalent combination of education and a minimum of 4 years of relevant professional experience
- Minimum of 5 years experience managing and supporting IT systems and operations; at least 3 years’ experience working on IT Change Management, Scope Management, Program Management, and Change Control Process
- Experience in Microsoft Office Suite of Applications (i.e., Word, Excel, PowerPoint, Teams)
Preferred
- Expertise working with Power BI, Smartsheet and Power Automate
- Experience in conflict resolution and people management
- Expertise in reporting and analysis of Change Requests and Financial / Budget Impacts
- Experience in managing and engaging mid to high level executives
CORE WORK ACTIVITIES
Intake & Documentation
- Oversee the submission, completeness and maintenance of change requests using standardized forms and tools (e.g., Smartsheet, Power BI) throughout the change request lifecycle
- Ensure all required change request information is accurately captured before review: impacted teams, business rationale, risk, budget, funding, and schedule
- Facilitate cross-functional impact assessments and engage all affected teams to evaluate cost, schedule, operational implications and approvals
- Document mitigation strategies for medium and high-impact changes for executive review
- Drive several community communications and meeting preparation, ensuring all impacted teams are informed and engaged prior to all Change Control Board sessions
- Coordinate proxy assignments and ensure voting domains are represented for change request review
- Document all required approval details and process eligible change requests to executive review based on established thresholds and processes
- Maintain all audit trails and ensure compliance with CCB policies and service-level agreements (SLAs)
- Maintain all CR details / status and follow up on all outstanding items, assessments and approvals
- Recommend process improvements and support training for new change owners and impacted teams
Impact Assessment Coordination
- Facilitate cross-functional impact assessments and engage all affected teams to evaluate cost, schedule, operational implications and approvals
- Document mitigation strategies for medium and high-impact changes for executive review
- Drive several community communications and meeting preparation, ensuring all impacted teams are informed and engaged prior to all Change Control Board sessions
- Coordinate proxy assignments and ensure voting domains are represented for change request review
- Document all required approval details and process eligible change requests to executive review based on established thresholds and processes
- Maintain all audit trails and ensure compliance with CCB policies and service-level agreements (SLAs)
- Maintain all CR details / status and follow up on all outstanding items, assessments and approvals
- Recommend process improvements and support training for new change owners and impacted teams
Stakeholder Engagement & Socialization
- Drive several community communications and meeting preparation, ensuring all impacted teams are informed and engaged prior to all Change Control Board sessions
- Coordinate proxy assignments and ensure voting domains are represented for change request review
Governance & Approval Workflow
- Document all required approval details and process eligible change requests to executive review based on established thresholds and processes
- Maintain all audit trails and ensure compliance with CCB policies and service-level agreements (SLAs)
Reporting & Continuous Improvement
- Maintain all CR details / status and follow up on all outstanding items, assessments and approvals
- Recommend process improvements and support training for new change owners and impacted teams
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.