Job Description
**This is a 6 month parental leave replacement position.
The Role
An opportunity exists for a driven and customer focused applicant to join our Equipment team. Reporting to the National Service Manager, Equipment, this role will be primarily responsible for incoming service request calls, parts interpretation, work order scheduling, low level product technical assistance and customer feedback.
Responsibilities
Your duties in the role will be:
Receive incoming calls from across all Toro Service sites
Parts interpretation, quoting and work order creation for all Service requests
Providing updates and communication to end users based on status of work orders
Liaising with Service Managers to understand daily workload and operating pressures
Entering/Updating customer and product data in ServiceMax
Performing additional administration duties when required
Skills & Experience
You must possess:
Knowledge and experience in dealing with end users
Knowledge of Toro products and experience with their operating characteristic
Ability to establish effective business relationships with internal and external customers
Strong customer service skills and a customer first focus
Strong computer literacy and CRM management
Ability to adhere to and implement operating goals, objectives, and procedures
A valid Australian Motor Vehicle License (Forklift licence beneficial)
Toro technical background, SAP and ServiceMax skills will be highly regarded