QA Manager, China

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Key Responsibilities

• Lead QA activities for POS platforms and integrated retail applications in an Agile delivery environment.
• Define and execute a comprehensive quality strategy that emphasizes shift-left testing, risk-based testing, and continuous quality improvement.
• Drive an automation-first approach, ensuring maximum test automation coverage across functional, regression, integration, and end-to-end testing.
• Establish proactive quality gates and monitoring practices to identify performance, scalability, reliability, and operational risks early in the SDLC.
• Champion the adoption of AI-assisted testing solutions to improve test design, test generation, defect prediction, and test execution efficiency.
• Collaborate with Product Managers, Architects, Developers, Business Teams, and regional stakeholders to ensure quality requirements are embedded from the planning phase.
• Lead testing efforts across POS, payment integrations, inventory management, OMS, CRM, loyalty, e-Invoice, and other connected retail platforms.
• Define and maintain test strategies, test plans, automation frameworks, and quality metrics.
• Lead end-to-end validation of critical retail business processes across integrated systems to ensure seamless operation in both digital and physical store environments.
• Analyze production incidents, identify root causes, and implement preventive quality measures to improve system stability and customer experience.
• Monitor and report quality KPIs, release readiness, automation effectiveness, defect trends, integration health, and performance risks to stakeholders.
• Lead, mentor, and develop regional QA engineers while building a scalable quality engineering capability for the China region and fostering a culture of accountability, innovation, and continuous learning.
• Collaborate effectively with global QA and engineering teams to standardize best practices, leverage reusable quality assets, and align regional quality objectives with global standards.
• Establish and govern quality standards across external vendors, implementation partners, and third-party solution providers, ensuring alignment on testing methodologies, quality metrics, defect management, and release readiness.
• Drive cross-functional and cross-vendor quality alignment by facilitating collaboration, issue resolution, risk management, and accountability across multiple delivery teams.

Qualifications

• 8+ years of experience in Software Quality Assurance or Quality Engineering.
• Minimum 4+ years of experience leading QA teams or managing quality initiatives.
• Strong experience testing POS systems, retail applications, and enterprise integrations.
• Proven experience with Agile/Scrum methodologies and large-scale enterprise systems.
• Hands-on experience designing and implementing test automation frameworks.
• Experience with performance testing and proactive identification of performance bottlenecks.
• Experience validating end-to-end retail business processes across multiple integrated systems.
• Experience managing QA delivery across multiple vendors, implementation partners, and geographically distributed teams.
• Familiarity with AI-enabled testing platforms and modern quality engineering practices.
• Experience with test management and defect tracking tools such as JIRA and Xray.
• Strong understanding of retail technology ecosystems and complex third-party integrations.
• Excellent analytical, communication, leadership, and stakeholder management skills.
• Fluent in English and Mandarin Chinese (written and spoken).
• Bachelor's degree in Computer Science, Engineering, or a related discipline.

Nice to Have

• Experience with omnichannel retail ecosystems.
• Experience with automation tools such as Selenium, Playwright, Tosca, or similar.
• Experience with performance testing tools such as JMeter, LoadRunner, or Gatling.
• Exposure to AI testing tools and quality engineering platforms.
• Experience working with global distributed teams.
• Experience supporting retail store operations and large-scale retail deployments in China.

Ideal Candidate Traits

• Quality Engineering and Automation-first mindset.
• Strong focus on defect prevention and quality ownership throughout the software lifecycle.
• Passionate about leveraging AI to improve testing efficiency, coverage, and quality insights.
• Deep understanding of end-to-end retail business processes and customer journeys.
• Strong vendor management and cross-functional collaboration capabilities.
• Innovative thinker who continuously seeks opportunities to improve processes, tools, and delivery practices.
• Data-driven decision maker with strong problem-solving skills.
• Collaborative leader who can influence teams across business, technology, and partner organizations.
• Customer-focused with a strong commitment to delivering exceptional retail experiences.
• Comfortable operating in a fast-paced, global, and multicultural environment.

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.    

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Visit Tapestry, Inc.