Manager Contact Center

We have an exciting opportunity for a Manager Contact Center to join our team!   The Manager, Contact Center provides strategic and operational leadership for all Contact Center functions, guiding leaders and associates as well as Case Management and Regulatory/BBB/IURC liaisons. This role oversees customer interactions for residential and commercial customers across phone, email, and chat channels, ensuring a high quality customer experience and strong operational performance. Key responsibilities include forecasting staffing and scheduling needs based on call volume trends and statistical analysis, applying queue management methodologies such as Erlang C,...