Manager, Sales & Customer Experience
Job Description
ABOUT THE ROLE
Location - US (remote); availability across US time zones expected
Type - Full-time
Compensation - $65,000 – $78,000 base (OTE $90,000 – $105,000)
This is a two-part role. The first part is sales: you own both inbound and outbound activities - from answering enquiries coming in as well as outbound strategies to people who have already raised their hand with intent to purchase signals and convert them. The second part is care: once someone books, you're their pre-trip point of contact, making sure the run-up to their first WeRoad adventure is smooth, reassuring, and worthy of a five-star review.
What you'll own
Own the inbound sales funnel end-to-end — converting incoming leads (chat, email, phone, social DMs) into booked travellers, while ensuring every interaction reflects the WeRoad experience and tone.
Manage and optimise the inbound pipeline, prioritising high-intent leads, following up promptly, and guiding customers from first enquiry to confirmed booking.
Outbound conversion: work the warm-intent list every day — abandoned cart, notify-me, wishlist, recent high-intent browsers — across email, phone, and SMS, and convert them into booked passengers.
Pipeline hygiene & reporting: keep the CRM clean and current — every touch logged, every objection captured — and feed patterns back to the rest of the team.
Pre-trip support: be the pre-departure point of contact for booked US travelers — questions, changes, paperwork, reassurance. Many will be first-time international or first-time-solo travelers, and a calm, human response is the product.
Exceptions & changes: handle pre-trip changes and the occasional exception. You'll surface these and execute approved calls.
Handoffs & escalation: coordinate with HQ customer care and the Group Leaders so nothing falls between the US and global teams, and escalate emergencies per the playbook.
What you'll be measured on
Converted passengers from inbound and outbound and the conversion rate on warm-intent leads.
CRM/owned-outreach contribution to total US passengers.
Speed and quality of pre-trip response (time-to-first-response, resolution, CSAT).
Pre-trip NPS / review quality for travelers you support.
What you bring
3+ years in a quota-carrying sales role (inside sales, SDR/AE, high-velocity) inbound/outbound, or consumer sales. You're comfortable on the phone and resilient to a lot of voicemail. Connect with leads by any means necessary.
Genuine persuasion skills and the discipline to work a list daily without being told.
Real customer-service instinct — you can switch from closing to caretaking and mean it, especially with anxious first-time travelers.
A consultative, customer-first sales approach, strong communication skills, and the ability to turn enquiries into trust. You're comfortable working to targets and using CRM data to prioritise and improve.
CRM fluency and clean data habits; comfortable with email/SMS outreach tooling.
Clear, warm written and verbal US-English communication. Native level expected.
Authorized to work in the US; flexible across US time zones (some early or late hours to reach customers).
Nice to have
Experience selling an experience, membership, or considered consumer purchase (travel, events, fitness, education).
You've carried a number at an early-stage company and liked it.
What we offer:
401(k) with employer matching
Health & Dental insurance
$1,400/year travel discount in our WeRoad trips!
Trust-based holidays – Performance over hours. We recommend 4 weeks per year.
New parent support – $3,600/year gross for 3 years after birth or adoption (prorated if your child is under 3 when you join).
Performance-based bonus – Discretionary, based on your results and company performance.
Extra benefits – $1,000 wedding bonus, one-off bonus at 5 years, and ongoing learning opportunities.
Ready to apply?
At WeRoad, cultural fit matters as much as skills. We assess both the what, what someone brings and the how, how they work and live our values. The interview process will consist of:
Application. Please explain us why you think you could be a great fit while applying.
Introductory call with Talent Acquisition Lead
Technical interview with GTM Director
Technical review with General Manager USA & GTM Director
Culture Champions step
About WeRoad: Connecting People, Culture and Stories
WeRoad is a tech-enabled group-travel company built on one idea: the people you travel with matter more than the place. We put small groups of solo travelers on curated 7- to 10-day trips, led by trained Group Leaders, and they come home with a new set of friends. Founded in Italy, now ~€130M+ in revenue across Europe, we're launching in the United States with Austin as our first city and a simple operating principle: one city, one product, one customer, done exceptionally well before we scale.
We don't act like a tour operator and we don't want to be mistaken for one. No palm trees, no stock-photo sunsets, no “book now” shouting. Our voice is friendly, a little ironic, and human — we earn attention by being culturally relevant, not by chasing people with ads. If “we attract, we don't chase” resonates with you, keep reading.
Sounds exciting? Check out our Culture Manifesto! 👥
WeRoad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the United States. WeRoad does not sponsor employment visas for this position.