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Business objectives
- Assist the Project Sales Team in conducting product trials and build inferences on Asian Paints product strength vis-à-vis products in the market
- Devise ways in which these product strengths can be communicated to the consumers and influencers.
- Conduct pre-painting site inspection, on-site inspection and post painting site inspection for all fresh and repainting project sites
- Understand the requirements from Customer and propose the solutions based on site evaluation
- Conduct product sampling at the site based on the requirement
- Provide services to Landmark sites as per promised timelines
- Conduct regular supervision of ongoing sites along with Service Representative to ensure right product application practices
Site Warranties
- Coordinate proactively with Project Sales team about the details of the sites where warranty needs to be issued
- Conduct Post painting inspection and capture all relevant details like area, paint consumption, coverage etc. and issue site warranty certificate
Customer Complaint’s
- Investigate complaints reported at sites and resolve within the defined timelines
- Conduct customer complaints analysis and share the findings with Project Sales, Research and Technology and Marketing function to avoid reoccurrence
Quality Assurance
- Conduct random checks of draw down tinting process at godowns and ensure shade compliances
- Conduct site inspection to verify actual application process against the recommended process
- Provide training to sampling painters on application process for all products
Training
- Develop modules and conduct product trainings for Contractors, Painters, Site Supervisors and Engineers as per requirement
- Coordinate with different functions and ensure completion of trainings organized by Marketing function
- Brief the Project Sales team on the technical aspects of all existing and new products
Market Intelligence
- Conduct product trials and building inferences on Asian Paints product strength vis-à-vis products in market
- Devise ways in which the product strengths can be communicated to the consumers and influencers
- Integrate with Research and Technology function for new product development based on technological trends in the market
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