Assistant Home Shopping Manager
Job Description
The Assistant DUG Manager supports the DUG Manager in leading the online shopping and curbside pickup operation. This role ensures accurate, timely order fulfillment, delivers an exceptional digital customer experience, and maintains operational efficiency while supporting and developing the DUG team.
Key Responsibilities Department Operations & Execution- Assist in overseeing daily DUG operations, including order picking, staging, and handoff to customers
- Ensure all online orders are fulfilled accurately, on time, and to quality standards
- Monitor order queues and adjust team priorities to meet service level expectations
- Maintain proper organization of staging areas and ensure seamless order flow
- Support execution of peak-hour strategies to manage high order volume
- Supervise, train, and coach DUG clerks and shoppers
- Provide direction during shifts to maintain productivity, accuracy, and speed
- Assist with scheduling and labor allocation based on order demand
- Foster a performance-driven and customer-focused team environment
- Ensure a fast, friendly, and accurate curbside pickup experience
- Address customer issues, substitutions, and special requests professionally
- Partner with in-store departments to resolve out-of-stocks and improve fulfillment success
- Maintain strong communication with customers through order updates when needed
- Ensure proper use of handheld devices and DUG systems for order fulfillment
- Monitor order accuracy metrics and address errors or process gaps
- Follow all company procedures related to substitutions, cancellations, and order handling
- Ensure adherence to all safety, food handling, and sanitation standards
- Maintain cleanliness and organization in all DUG work areas
- Follow company policies and operational guidelines at all times
- Support efforts to reduce substitutions and out-of-stocks through effective communication with department teams
- Help track department KPIs such as order accuracy, wait time, and fulfillment speed
- Assist in meeting sales, service, and productivity goals
- Previous experience in retail, grocery, or e-commerce fulfillment preferred
- Leadership or supervisory experience preferred
- Strong organizational, multitasking, and problem-solving skills
- Excellent communication and customer service abilities
- Comfortable using mobile technology and order management systems
- Ability to work flexible schedules including early mornings, evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Frequent lifting of up to 50 lbs
- Repetitive tasks including picking, packing, and loading orders
- Ability to work in various environments, including refrigerated areas and outdoors during curbside pickup
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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