Waiter/Waitress - Bicester Village

Overview At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707

From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship

Our Bicester Village kiosk offers a vibrant ‘on-the-go’ Fortnum’s experience, serving crumpets, sweet treats and drinks to guests seeking a moment of indulgence while they shop We are now seeking enthusiastic and customer-focused Waiters/Waitresses to join our team at Bicester Village

This is a fantastic opportunity to bring joy to every cup and create memorable moments for our guests

This a full time work with 40 hours per week across 5 working days

Why Work For Us: Competitive hourly rate + discretionary annual bonus 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days Up to 40% store and restaurant discounts Matched pension scheme and access to MyReward app for discounts on major retailers Career development opportunities across our iconic brand And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years What You’ll Do: Prepare and serve a variety of hot and cold beverages and food options to the highest standards Deliver exceptional customer service with warmth, efficiency, and professionalism - Ensure compliance with food safety, health & safety, and allergen procedures Support stock control, replenishment, and visual presentation of the café area - Work collaboratively with the wider team to ensure smooth daily operations What We’re Looking For: Previous experience in a barista or waiter role within a premium or high-volume environment A passion for coffee, tea, and delivering outstanding service Strong communication skills and a positive, can-do attitude Ability to work under pressure and remain calm in a fast-paced setting Flexibility to work varied shifts including weekends and holidays

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation

We respect and embrace each other’s differences, to create a truly inclusive environment

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.