Sr Analyst-Marriott Cobrand Product Management

The Team

Accelerating growth in our Cobrand portfolios is central to our company’s strategy to meet our customers’ evolving buying and payment needs while diversifying revenue streams and driving top line growth. The Cobrand team within Global Consumer Services Group leads the company’s efforts to manage our relationships with Cobrand partners and expand our suite of consumer lending products bringing deep expertise to deliver products, services, and strategies that will enhance our competitive position. The Marriott Product team leads the strategic product management, business strategy, customer experience and relationship management in partnership with Marriott with the goal of attracting and engaging Card Members. 

The Role

This Senior Analyst will support key partner facing initiatives and execute priority workstreams that drive growth and operational excellence for the Marriott Cobrand portfolio. The role focuses on day-to-day portfolio operations, marketing support, and customer insights to deliver a seamless and compelling customer experience.

You will act as a strong voice of the customer, developing a deep understanding of customer behaviors, product benefits, and the end-to-end journey to identify opportunities for improvement. You will partner closely with Product, Marketing, Servicing, and Compliance teams to support ongoing engagement with Marriott counterparts and contribute to shared portfolio goals.

• Partner cross-functionally with Marketing, Compliance, Servicing, and Marriott partners to move initiatives forward

• Build a strong understanding of product benefits and customer journeys to identify optimization opportunities

• Own complaints management for the portfolio across all customer touchpoints

• Champion the customer by developing a deep understanding of who they are and how they behave to devise strategies to improve customer service and retention

• Coordinate servicing execution to ensure consistent and high-quality customer experiences

• Manage and develop marketing claims to support successful go to market execution

• Manage marketing execution support to enable campaign and experiential activations

   

• Provide budget and invoicing support for Product Management initiatives

• 2 years of work experience in a product or partner management role preferred

• Strong collaborator and team player with excellent interpersonal skills and willingness to support evolving portfolio initiatives

• Positive attitude, flexible/proactive workstyle, and customer-first mindset with a passion for travel

• Problem-solver with an ability to analyze business insights and provide solutions 

   

• Strong organization, communication and project management skills

• Ability to build and influence positive relationships with internal and external partners

   

  Proven track record to spearhead workstreams autonomously and drive projects to completion across teams and at all levels

   

• Product management or travel background is a plus

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.