Spa Attendant

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It’s about changing the world – little by little. We’re the world’s first mission-driven hotel company and we’ve got some lofty goals. All we ask is that you bring your true self and do all the good you can! 

MAIN DUTIES: 

The Spa Attendant is responsible for maintaining the highest standards of cleanliness, presentation, safety, and guest service throughout the spa, fitness, and thermal facilities. This role supports a seamless luxury spa experience by ensuring all areas are impeccably maintained, amenities are replenished, and guests feel welcomed, comfortable, and cared for at all times. 

GENERAL DUTIES: 

• Consistently provide professional, warm, and engaging service to spa guests, hotel guests, day visitors, and members 

• Support the opening and closing of spa and fitness facilities in accordance with daily operating procedures 

• Maintain cleanliness, organization, and presentation of all spa, fitness, thermal, pool, and relaxation areas throughout the day 

• Service and maintain men’s and women’s locker rooms, ensuring cleanliness, order, and proper stocking of towels, robes, slippers, and amenities 

• Conduct frequent walk-throughs of the spa and fitness facilities to ensure all areas meet luxury brand standards 

• Collect used linens from treatment rooms and public areas and prepare them for laundry pickup; restock clean linens in designated areas 

• Maintain presentation and order of relaxation lounges, thermal suites, pools, and spa public spaces 

• Replenish food, beverage, water, and refreshment stations throughout the spa as required 

• Perform scheduled pool and jacuzzi water testing and complete daily pool plant operating tasks as assigned 

• Monitor spa equipment and facilities, promptly reporting maintenance or safety issues to Spa Leadership or the Manager on Duty 

• Assist therapists, reception, and other spa departments as needed to ensure smooth daily operations 

• Ensure guest comfort by responding promptly and courteously to requests or concerns 

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials 

• Ensure compliance with hotel policies, procedures, and standards with self and colleagues 

• Ensure uniform and personal appearance are clean and professional 

• Maintain confidentiality of proprietary information 

• Embody the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars 

• Perform other reasonable duties as assigned by management 

QUALIFICATIONS & SKILLS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Previous experience in a spa, fitness, wellness, or luxury hospitality environment preferred 

• Strong attention to detail with a commitment to cleanliness, safety, and presentation standards 

• Excellent guest service and interpersonal skills 

• Ability to work independently and as part of a team in a fast-paced environment 

• Comfortable performing physical tasks including standing, walking, lifting, and carrying supplies throughout the shift 

• Basic knowledge of spa facilities, thermal areas, pools, and hygiene standards preferred 

• Ability to follow written and verbal instructions accurately 

• Willingness to work flexible schedules including weekends, holidays, and early or late shifts 

• Professional demeanor with a calm, service-oriented attitude 

Starwood Hotels is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodation, please visit People Operations. 

Please note that your job description is not an exhaustive of tasks and duties, but serves a guideline for daily duties, which may change from time to time.