Complex Program Manager – eCommerce Programs

Overview

Inabia is seeking a Complex Program Manager to lead large-scale eCommerce and digital transformation initiatives across multiple delivery teams in Seattle, WA. This role requires deep expertise in Agile methodologies, executive-level communication, and hands-on leadership in fast-paced, highly technical environments. The successful candidate will serve as a central leader across engineering, product, and operations to ensure tight alignment on milestones, risks, and program outcomes.

Responsibilities

• Lead mission-critical eCommerce and digital transformation programs with cross-functional visibility.
• Facilitate Agile ceremonies including daily standups, planning sessions, retrospectives, PI planning, and sprint reviews.
• Drive delivery management across multiple technical workstreams, ensuring alignment on milestones, dependencies, and risks.
• Develop and maintain program dashboards, roadmaps, RACI matrices, and communication plans.
• Present program updates, risks, and mitigation strategies to senior and executive leadership.
• Support release planning, operational readiness, and continuous improvement initiatives.

Key Qualifications

• 10+ years of experience managing enterprise-level technology or eCommerce programs.
• Strong expertise in Agile, Scrum, and SAFe environments.
• Proven success leading multi-team, cross-functional programs with high technical complexity.
• Experience collaborating with engineering, product, operations, and large stakeholder groups.
• Proficiency with Jira, Confluence, and modern Agile program management tools.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field.
• Must be authorized to work in the United States without current or future sponsorship; U.S. Citizens and Green Card Holders only.

Preferred Qualifications

• PMP, CSM, or SAFe certification strongly preferred.