Technical Services Supervisor, 1st Shift (Charlotte, NC)

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Job Description:

Pitney Bowes is hiring a Technical Services Supervisor, 1st Shift at our Charlotte, North Carolina Presort Services facility.

Your schedule will be Monday through Friday from 8:00AM – 5:00PM with the possibility of occasional weekend work. You need to be flexible and available based off of the business needs.

The salary range for this position is $78000 - $98000 per year, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job. This position is eligible to earn an annual incentive bonus. As part of our commitment to a flexible work schedule, this role does not have a set amount of vacation per year.

As a Technical Services Supervisor at Pitney Bowes, you will work under the supervision of the site General Manager and will be responsible for managing a team of technicians and technical support resources to ensure all processes and procedures are followed and equipment is properly maintained.

You Are:

• A passionate leader who can derive client insights, influence, and collaborate with a variety of internal/external teams for both existing and new products.
• High performing, team driven, and have a keen sense for customer service and client relationship building.
• A strategic forward thinker who acts with purposefulness and speed and is committed to championing innovative ideas, strategies, or concepts, to ensure projects reach a successful launch.

You Will:  

• Participate in team member recruitment, professional development, defining training requirements, and managing time and attendance of technician staff.
• Establish and continuously improve communications between operations, technical service team, and all other stakeholders to ensure team meets operational expectations.
• Work with the onsite facility personnel to schedule necessary resources to support workload, track performance and provide feedback.
• Establish and maintain a strong presence across multiple shifts to monitor deliverables and ensure proper job performance by team members.
• Address any mechanical or electrical issues that arise and take proper action to diagnose and/or fix the problem.
• Be responsible for following OSHA and other standard safety guidelines, conducting business as outlined by company policy, and using personal integrity to accomplish goals.
• Ensure tracking all machine downtime, scheduling, and documenting Preventative Maintenance, maintaining inventory of spares parts, and assisting operations management to achieve profit and loss goals, safety standards, performance goals, and customer service standards. 

Your Background:

• A minimum of 6 years’ proven managerial experience in an industrial maintenance production environment directing teams is preferred.
• A minimum of 5 years’ mechanical/electrical maintenance experience in Preventative Maintenance, installation, troubleshooting, and repair of complex industrial equipment preferred.
• Knowledge of OSHA regulations and ability to develop pertinent procedures.
• Knowledge of automated CMMS maintenance software or similar programs
• Ability to fully understand and interpret blueprints, schematics, designs.
• Technical certificate, minimum of Associate degree in Electronics, Computer Science, Mechanical or related field preferred
• Possess strong organizational, collaboration, and communication skills with the ability to take initiative to complete complex tasks and projects quickly and autonomously.
• Mastery of the Microsoft Office Suite including Excel, Word & PowerPoint to drive communication to internal & external stakeholders.

Our Team: Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. 

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.