ERP Support Specialist

We are seeking an ERP Support Specialist to provide support for 3 of our ERP solutions. This role will serve as the primary liaison between business users and the technical ERP support teams, focusing on issue resolution, root cause analysis, and user support. The support specialist will support day-to-day operations, review/clarify helpdesk tickets, and work with managed service providers to ensure users can effectively leverage ERP tools to meet business needs.    What You'll Do  Provide support for SAP Business One, IFS, and SAGE 100 users   Collaborate with business users to understand issues and vendors to ensure timely issue resolution  Maintain documentation of support cases, resolutions, and knowledge base articles for end users  Support ERP system testing, upgrades, and patches by validating functionality and ensuring smooth deployment  Monitor system performance  Work with stakeholders to prioritize requests and follow through with prioritization  Manage change management and other security processes   Manage User Security within the ERP Solutions  Use Jira to track project performance     What You'll Bring  Bachelor’s degree in Information Systems, Business Administration, or related field (or equivalent experience).  1+ years of ERP support experience.  Proven troubleshooting and problem-solving skills with the ability to analyze issues and propose effective solutions.  Excellent communication skills to bridge technical teams and business users.  Experience with Jira or other software development tracking platforms  Knowledge of SQL or reporting tools a plus.  Strong Attention to Detail  Self-motivated with a commitment to meeting timelines and encouraging others to meet deadlines