Assistant Boutique Manager - South Coast Plaza

Title: Assistant Boutique Manager

Reports to: Boutique Manager

Division: Retail

OVERVIEW

The Assistant Boutique Manager is a strategic, innovative and collaborative leader that is responsible for supporting the Store Director in driving sales growth, maximizing profitability and ensuring efficient management of store operations and standards within their location by concentrating on Bucherer1888’s key strengths within the brand boutique. It is crucial that the Assistant Boutique Manager focus on building a high-performing team that embodies the Company values, strives to deliver excellence and hospitality in every client experience and understands the importance of cultivating long-term relationships with clients, which is based upon trust.

ESSENTIAL JOB RESPONSIBILITIES

Sales and Customer Service

• Drive sales and profitability by crafting and executing effective sales and market penetration strategies aligned with the organization’s goals in close partnership with the Boutique Manager.
• Ensure exceptional customer experience by upholding elevated standards of service and hospitality and holding accountability to the team of these standards.
• Monitor and analyze sales performance to identify growth opportunities and enhance the utilization of available tools to achieve sales targets.
• Lead the development of high-performing Client Advisors by implementing strategic luxury watch sales training programs that emphasize building client relationships, showcasing expert product knowledge, and mastering techniques for closing high-value sales.
• Oversee new hire onboarding and provide ongoing coaching to refine skills and sustain a high level of sales proficiency across the sales team.
• Address customer inquiries and resolve issues promptly and effectively, keeping the Boutique Managed informed.
• Understand local competitors and equip Client Advisors with insights on competitor strategies and offerings.
• Communicate daily sales objectives and their alignment with weekly and monthly targets.
• Coach Client Advisors to drive business growth and market penetration.
  • Provide timely, actionable feedback to Client Advisors to enhance their selling capabilities and adapt strategies to fit the local market.
  • Deliver weekly coaching based on performance insights, focusing on optimizing client engagement, increasing market share, and achieving sales excellence.
• Create and execute strategic activations to drive sales growth, ensuring alignment with regional business objectives and budgetary requirements.
• Collaborate with Client Advisors to implement tailored initiatives.
• Ensure Client Advisors effectively engage in clienteling to promote client loyalty and retention, actively utilizing the CRM system.
• Partner with direct report managers to understand the business needs and strategies to drive growth amongst the team.

Leadership and Team Management

• Provide strategic leadership and oversight to store management and all sales and support teams ensuring alignment with business goals and driving operational excellence across all functions.
• Foster an environment that is collaborative and inspiring, encouraging teamwork and professional growth.
• Demonstrate a high level of integrity, by making ethical decisions and upholding company values in all interactions and operations.
• Conduct regular performance evaluations, delivering constructive feedback to support professional growth. Address performance issues and attendance with all store employees, escalating issues to the Boutique Manager and HR for partnership for corrective actions and as needed.
• Ensure all team members are thoroughly versed in the brand, product offerings, systems (POS, CRM), and company standards to deliver consistent, high-quality customer experiences and maintain operational excellence.
• Continuously seek and recruit top talent from competitors known for exceptional client service, overseeing the interview, hiring, and onboarding processes.
• Collaborate on special projects as required.

Brand Management

• Ensure appropriate visual merchandising of all products in the store.
• Check stock on a daily basis and make certain watches are handled properly (Quality of the stock).
• Monitor and order supplies