Front Desk Agent

Location: Hampton Inn & Suites Stephenville, TX
Department: Front Office
Reports To: Front Office Manager / General Manager

Position Summary

The Front Desk Agent is responsible for delivering outstanding guest service while efficiently managing front desk operations. This role is the first and last point of contact for guests and plays a key role in creating a positive guest experience.

Key Responsibilities

Greet guests warmly and professionally during check-in and check-out
Process reservations, room assignments, and payment transactions accurately
Handle guest inquiries, requests, and complaints promptly and courteously
Answer and route incoming phone calls
Maintain accurate guest records and cash handling procedures
Communicate effectively with housekeeping and maintenance to ensure room readiness
Follow all hotel policies, brand standards, and safety procedures

Qualifications

High school diploma or equivalent
Prior hotel or customer service experience preferred
Strong communication and interpersonal skills
Basic computer skills; hotel PMS experience a plus
Ability to work flexible schedules including weekends and holidays

Physical Requirements

Ability to stand for extended periods
Ability to lift up to 25 lbs occasionally

Front Desk Agent-Hampton Inn & Suites Stephenville, TX

Job Description