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Customer Success Manager (San Diego)

Fresha
San DiegoPosted 1 weeks ago
Full-timeremote

Job Description

The AI-powered OS for beauty,
wellness and self-care

About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.

Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
 
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
 
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Role Overview

As Fresha continues to grow globally, we are looking for a Customer Success Manager (CSM) to join our team. You will own the entire partner lifecycle—from the initial hand-off from sales, through a fast-paced implementation phase, and into long-term strategic growth. This role suits someone who thrives in a high-volume, fast-paced environment, works autonomously, and wants to make a direct impact on partner retention and revenue. As we expand our footprint, professional proficiency in French is considered a strong asset for this position.

Work Environment: To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.

Role Overview

As Fresha continues to grow globally, we are looking for a Customer Success Manager (CSM) to join our team. You will own the entire partner lifecycle—from the initial hand-off from sales, through a fast-paced implementation phase, and into long-term strategic growth. This role suits someone who thrives in a high-volume, fast-paced environment, works autonomously, and wants to make a direct impact on partner retention and revenue. As we expand our footprint, professional proficiency in French is considered a strong asset for this position.

Work Environment: To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office five days per week.

The AI-powered OS for beauty,
wellness and self-care

About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.

Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
 
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
 
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.
Inclusive workforce
 
At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
 
We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
 
We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
 
If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
About Fresha
Customer Success Manager (San Diego) at Fresha | Renata