Global L&D Operations Senior Manager

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

As the Global L&D Sr. Manager, you will lead strategic operations and delivery excellence across L&D globally. You will define and evolve how learning is delivered at scale, ensuring consistent, high-quality execution across programs, regions, and modalities (in-person, virtual, and hybrid). You will lead a Strategic Operations capability, driving governance, standardization, and continuous improvement across delivery, while partnering closely with operations and delivery teams from the Global L&D Shared Services to ensure seamless execution. You will operate as a senior leader through influence, aligning stakeholders across functions and geographies, and acting as a key bridge between strategy and execution.

Responsibilities

Team Leadership & Capability Building: Lead and develop a high-performing Strategic Operations team, ensuring clear priorities, strong capability, and consistent delivery standards

Global Planning & Delivery Governance: Own global calendar planning, pipeline forecasting, PMO coordination, and delivery readiness across programs, regions, and modalities

Delivery Excellence: Ensure high-quality execution of in-person, virtual, and hybrid learning experiences, including logistics, staffing, production standards, participant experience, escalation management, and on-site leadership for key programs

Vendor, Sourcing & Financial Oversight: Govern sourcing, vendor management, contracting, venues, budgets, invoicing, compliance, and cost-efficiency across global learning delivery

Cross-Functional Partnership: Partner with Faculty, Shared Services, Finance, Technology, business stakeholders, and regional teams to ensure aligned, efficient, and accountable execution

Process, Tools & Knowledge Governance: Drive standardization of processes, playbooks, SOPs, templates, SharePoint, LMS, virtual platforms, and other operational tools

Insights & Continuous Improvement: Use learner feedback, stakeholder input, engagement metrics, and operational KPIs to identify improvements and embed lessons into future delivery

Transformation & Innovation: Lead operational excellence initiatives, including simplification, automation, GenAI, audit follow-up, and scalable best practice adoption

You’re Good At

• Leading through influence in complex, global, and matrixed environments
• Translating strategy into scalable, practical operational execution
• Driving alignment across multiple stakeholders, teams, and seniority levels
• Bringing structure, clarity, and consistency to complex and evolving environments
• Balancing strategic thinking with strong attention to detail
• Identifying inefficiencies and proactively implementing improvements
• Building trust-based relationships and establishing credibility quickly
• Navigating change with a flexible, solutions-oriented mindset

• 9+ years of experience in learning operations, delivery, event management, or similar, ideally in a global, fast-paced organization
• Strong expertise in operational strategy, delivery governance, and process optimization
• Proven experience in team leadership and capability building
• Experience working with shared services models and global delivery teams
• Strong project and program management skills, with the ability to prioritize, problem-solve, and deliver results
• Excellent stakeholder management abilities across multiple regions and seniority levels
• Proficiency in data analysis tools (Excel, Tableau) to inform decisions and track operational success
• Strong communication and storytelling skills, with a focus on influencing stakeholders
• Experience with learning and collaboration tools (e.g., SABA, Zoom, Teams, SharePoint)
• A collaborative mindset with a solutions-oriented approach and ability to work autonomously
• Experience with emerging technologies (AI, automation) is a plus

A passionate and dedicated Learning & Development team, who are currently spread across the US, Europe, Costa Rica and India. You will be part of the Operations team that is in charge of the overall orchestration of the delivery of core curriculum Learning Journeys and upskilling efforts. You will work, in close contact with the “Global L&D Service Center” which is part of the team and handling the entire participant management. You will establish strong relationships across L&D and our broader people functions to successfully learn, educate and influence others.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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