Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in Brazil.

You will join a high-growth, remote-first environment focused on fraud prevention and AML compliance, supporting a global platform used by banks, fintechs, and enterprises to detect and prevent financial crime in real time. In this role, you will sit at the intersection of technical support, engineering, and customer success, acting as a key problem solver for complex API-driven products. You will work closely with customers and internal engineering teams to troubleshoot issues, ensure platform reliability, and improve the overall support experience. The role requires strong technical depth, independence, and the ability to operate across multiple time zones in a fast-paced environment. You will also contribute to documentation, tooling, and process improvements that enhance customer self-service and operational efficiency. This is a highly impactful position where your work directly influences platform stability and customer trust.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in Brazil.

You will join a high-growth, remote-first environment focused on fraud prevention and AML compliance, supporting a global platform used by banks, fintechs, and enterprises to detect and prevent financial crime in real time. In this role, you will sit at the intersection of technical support, engineering, and customer success, acting as a key problem solver for complex API-driven products. You will work closely with customers and internal engineering teams to troubleshoot issues, ensure platform reliability, and improve the overall support experience. The role requires strong technical depth, independence, and the ability to operate across multiple time zones in a fast-paced environment. You will also contribute to documentation, tooling, and process improvements that enhance customer self-service and operational efficiency. This is a highly impactful position where your work directly influences platform stability and customer trust.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

 

 

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