Director, Strategic Design & Implementation
Job Description
Position: Director, Strategic Design & Implementation
Status: Permanent, Full Time
Department: AI & Digital Planning
Posted: Thursday, June 18, 2026 – Thursday, June 25, 2026 closing at 11:59PM EST
Base Rate: $143,169.00 - $214,734.00 (salary band placement commensurate with experience)
Reports To: Chief AI & Digital Planning Officer
Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre. Guided by our values of compassion, excellence, and courage, and through our strategic roadmap, Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.
Aligned to our Plan to 2030, THP is working together with our community on Trillium HealthWorks, the largest infrastructure renewal in Canada’s history, that will shape the future of our community and beyond, transforming health care with the future Peter Gilgan Mississauga Hospital, including Ontario’s first hospital dedicated to women’s and children’s health at the Shah Family Hospital for Women and Children and expanding the Queensway Health Centre, which will become The Gilgan Family Queensway Health Centre.
Job Description:
Reporting to the Chief AI & Digital Planning Officer, the Director, Strategic Design & Implementation will lead a multidisciplinary practice and team focused on co-designing impactful interventions and technologies to address the needs and experiences of people across the hospital, system and community. As we continue to introduce AI, digital solutions, and novel models of care to Achieve our Plan to 2030, including advancing Trillium HealthWorks priority projects, you will ensure technologies and interventions are created using design-thinking principles to seamlessly integrate solutions into workflows and experiences of clinicians, staff, patients, families and caregivers.
Key Responsibilities:
Deliver on core priorities of the organization including Trillium HealthWorks, embedding a design thinking, codesign, and implementation science approach, thoughtfully designing meaningful digital, AI, and innovative solutions that address the needs of the intended users and partnering with them to deliver clinical and operational results through effective implementation.
Lead, plan, and successfully deliver complex projects using rapid-cycle design and implementation methods to test, refine, and scale effective solutions, leading cross-functional multi-disciplinary teams.
Develop robust KPIs and demonstrate regular impact of digitally enabled models of care and AI-augmented operations.
Apply systemic design and codesign principles to ensure digitally enabled models of care address the root causes of health care challenges rather than just treating the symptoms.
Apply and embed design, innovation, and implementation approaches to strengthen the organization’s capacity for digital transformation and continuous improvement. Form strong trusted relationships and regularly meet with people and groups of interest to understand digital transformation needs and opportunities.
Lead and facilitate engagements with people and groups of interest at various levels, including executive leadership, utilizing co-design, co-creation, and implementation science methodologies to ensure solutions are built with users, not just for them.
Identify and create cross-functional teams to move digital initiatives forward.
Proactively manage risks and systematically resolve or escalate issues related to digital deployment and project delivery.
Support continuous improvement in methods, systems, and processes within a complex and rapidly changing environment, to improve customer satisfaction and user experience (UX).
Develop change management plans that promote adoption and reinforcement of assigned digital and AI projects.
Coach sponsors, people of interest, and project teams to increase personal change management, design thinking, and implementation capabilities.
Balance systems thinking, planning, and implementation activities while building productive partnerships.
Lead with values of compassion, excellence, and courage, building a system of care that delivers an exceptional patient experience.
Champion equity and inclusive design as a core element of team development.
Other responsibilities as assigned.
Qualifications & Skills:
Bachelor’s degree in Design or similar field required
Master’s degree in Design, Business Administration or related field preferred.
Extensive expertise in design-thinking, codesign, human-factors and change management methodologies, with demonstrated experience.
8-10 years of progressive leadership experience in health care solution delivery, transformation, digital innovation, knowledge translation, implementation science and/or complex project delivery.
Superior presentation skills and comfortable engaging or presenting to audiences at various levels including executive, clinical, enabling, leadership and public.
Superior verbal and written communication skills including the ability to communicate complex information into clear, concise messages and compelling visuals.
Excellent organizational, planning and time management skills, with the ability to self-manage while supporting multiple, often competing priorities.
Demonstrated strong interpersonal and change management skills, influence others and establish credibility with individuals at all levels of the organization.
Demonstrated ability to work both as a member of a team and independently to advance action.
Demonstrated ability for critical and strategic thinking
A systems thinker who can navigate ambiguity and build productive partnerships across clinical and administrative lines.
An enthusiastic, positive, and creative leader with the ability to inspire and motivate people and have a proven ability to develop and foster strong stakeholder relationships, lead complex change, and think critically and strategically in a fast-paced and changing environment.
Notes to applicants
If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.
Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.
Internal Candidates who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply.
Our organization may use automated tools, including artificial intelligence (AI) or algorithm-assisted systems, to support the initial review of applications. These tools are used only to assist our recruiters and hiring managers; all hiring decisions include meaningful human involvement and final review.