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Job Description
$15 per hour
Overview
Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.
Job Duties
- Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)
- Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)
- Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)
- Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)
- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
- Assist with accepting guest reservations in person and via phone
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed
- Assist with planning and coordinating guest and resident relations events and activities within the resort
- Assist with the preparation of marketing materials
- Make collection calls for site rental payments as directed; submit bad debt files to collections
- Process resident move-ins and move-outs
- Complete and maintain resort records, reports, and files
- Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner
- Obtain approvals on prospective resident applications; track all approvals and denials
- Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications
- Review and code invoices and other payables & submit to manager approval
- Other duties as assigned
- Check guests in and out for their reservations
- Greet and establish rapport with guests, current and prospective residents
- Field resort comments, suggestions, and complaints to resort leadership
- Maintain petty cash fund
Requirements
- High School Diploma or GED (Required)
- 2 years in administrative experience (Required)
- 6 months in previous experience using property management and/or reservation systems (Preferred)
- 6 months in hotel or resort front desk experience (Preferred)
- Strong customer service skills
- Excellent telephone skills
- Good problem solving skills
- Professional appearance
- Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
- Must have a valid driver's license
REWARDING BENEFITS
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Get paid daily with DailyPay
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty