Benefits, Leave & Accommodations Administrator

Under general direction, advanced-level professional human resources work performed in the administration of employee benefits, leave of absence programs, and workplace accommodations. This position serves as a subject matter expert in benefits administration, leave management, and compliance with federal and state laws, including PLO, FMLA, OFLA, ADA, and related regulations.

The incumbent exercises independent judgment in managing complex and sensitive cases, advising employees and leadership, and developing and improving programs, policies, and processes to ensure compliance and effective service delivery.

As Oregon's fourth-largest city, Gresham is a welcoming community of hard-working people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go 'one step beyond' to deliver services in collaborative, inventive, practical, and nimble ways. Our work is challenging, fast-paced and rewarding.

We believe that to deliver the highest level of service to all Gresham community members, it is crucial we employ a diverse workforce, foster an inclusive working environment, and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints, life experiences and cultural perspectives. Come build the future with us.

Leave of Absence Administration

• Manage end-to-end leave administration, including PLO, FMLA, OFLA (as applicable), ADA leave, military leave, and other employer-specific leave programs
• Monitor and track leave cases, ensuring timely communication and return-to-work coordination
• Serve as the primary point of contact and advisory for employees and managers regarding leave processes and requirements

• Monitors leave status and facilitates timely return-to-work processes

• Maintain accurate, confidential records and reporting on leave trends and utilization
• Other duties as assigned

ADA / Workplace Accommodations

• Lead and administer the interactive process for reasonable accommodations under ADA and related laws
• Review medical documentation and determine eligibility for accommodation while maintaining confidentiality
• Collaborate with employees, supervisors, HR partners, and legal counsel to identify and implement reasonable accommodations
• Partner with HRBPs to evaluate job functions, restrictions, and operational needs to develop appropriate solutions
• Monitor accommodation effectiveness and update as needed
• Ensure compliance with federal, state, and local regulations and internal policies

Benefits Administration

• Administers and coordinates employee benefits programs including health, dental, vision, life, disability, and retirement
• Serves as a primary liaison with benefits vendors, brokers, and third-party administrators
• Oversees enrollments, qualifying life events, and benefit changes; ensures accuracy of enrollment, life event changes, and resolves eligibility issues
• Supports and leads open enrollment processes, including employee communications and system updates
• Assists I the resolution of complex benefits issues, claims, and discrepancies
• Ensure compliance with applicable laws (ACA, HIPAA, COBRA, ERISA, etc.)
• Other duties as assigned

Consultation & Employee Support

• Serves as a primary point of contact for employees, supervisors, and leadership regarding benefits, leave, and accommodations

• Provide expert guidance to employees, supervisors, and leadership on benefits, leave, and accommodation matters
• Respond to complex and sensitive employee concerns with professionalism and discretion
• Partner with HR Business Partners, and management on complex or escalated cases
• Other duties as assigned

Program Management & Compliance

• Ensure programs comply with federal, state, and local laws and applicable collective bargaining agreements
• Maintains accurate and confidential records and documentation
• Review, and update policies, procedures, and internal guidance documents as necessary
• Conduct audits and quality assurance of benefits and leave records to ensure compliance
• Identify and implement process improvements to enhance efficiency, compliance, and employee experience
• Stay current on regulatory changes and recommend operational adjustments
• Other duties as assigned

Data, Reporting & Continuous Improvement

• Develop and analyze reports, metrics, and dashboards (e.g., leave usage, accommodation trends)
• Use data to identify trends, risks, and opportunities for program improvement
• Other duties as assigned

Training & Program Support

• Provide training and guidance to managers, HR staff, and employees on leave, benefits, and accommodation
• Create communication materials related to benefits, leave and accommodations
• May lead projects, mentor junior staff, or coordinate cross-functional initiatives

• Skilled in managing complex, sensitive cases
• Strong judgment and problem-solving skills
• Excellent communication and interpersonal skills
• Building effective working relationships
• Ability to manage multiple priorities and deadlines
• High attention to detail and organizational skills

• Bachelor's Degree in Human Resources, Business Administration, Public Administration, Organizational Development, or a closely related field;
• Three or more years of  progressively responsible Human Resources experience including: 
  • Principles and practices of HR management
  • Benefits administration
  • Leave of absence management
  • ADA/workplace accommodations
  • Strong knowledge of: FMLA, ADA, HIPAA, COBRA, and applicable state leave laws
  • Confidentiality requirements and records management
  • Collective bargaining agreements and public sector environments

• Public sector experience and/or unionized environment
• Certified Benefits Professional (CEBS), PHR/SPHR, or SHRM-CP/SCP
• Strong analytical and policy-development experience

To apply for this position, click 'Apply' at the top of this job posting.

Required application materials:

• Complete online application (Do not type 'see resume' in any fields or leave work experience fields blank in the application template.)
• Answers to supplemental questions 

The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials. Learn more about Oregon Equal Pay.

If you desire a modification of this process to accommodate a disability, please provide your request in writing to [email protected], or by phone to 503-618-2729, upon submitting the required application documents.

A review of application materials including your response to supplemental questions submitted will determine which candidates will be invited to an interview.

Communication with candidates will be done primarily through e-mail. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the governmentjobs.com portal for important updates related to this process.

Veteran's Preference

The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veteran's preference applied to the process must submit a qualifying document (DD Form 214 or 215) at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veteran's disability preference letter from the US Department of Veteran Affairs at the time of application, unless the information is included in the DD Form 214 or 215.

Our Commitment

The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, mental or physical disability, genetic information, veteran status, marital status, familial status, or any other status protected by applicable federal, Oregon, or local law.

Please direct questions about this position to 503-618-2729 or [email protected].

If you need assistance with the online application, please contact NEOGOV directly at 1-855-524-5627.

Any offer of employment is contingent upon successful completion of a criminal background check.