Project Manager – APAC (Travel Distribution)

Project Manager – APAC (Travel Distribution)

Summary of the role

As a Project Manager, you will lead the delivery of complex, customer-facing implementation programs for travel agency partners across the Asia Pacific region, as well as represent APAC in large global programs. You will be accountable for end-to-end project execution, ensuring alignment between customer objectives and Amadeus solutions, with full ownership of delivery governance, stakeholder management, risk management and business outcomes.

You will operate with a high level of autonomy, influencing decisions across multiple teams and contributing to the evolution of project management practices within the organization.

Key Responsibilities

1. Project & Program Delivery

• Lead multiple complex implementation projects and programs for travel agency customers, covering solutions such as the Amadeus Global Distribution System (GDS), automation solutions, integration with third-party solutions, Web Services, and related Amadeus platforms

• Accountable for delivery from contract signature through implementation, cutover, and stabilization

• Ensure projects are delivered on time and within scope, budget and quality standards

• Develop and execute detailed project plans, including milestones, dependencies, and risk mitigation strategies

2. Governance, Risk & Financial Management

• Establish and maintain robust project governance frameworks, including steering committees and reporting cadence

• Manage risks, issues, dependencies, and change control processes across complex environments

• Oversee project budget and forecasting when required

• Ensure adherence to Amadeus and industry project management methodologies and standards

3. Stakeholder & Customer Management

• Act as primary interface for customers, project workstream owners and senior stakeholders, ensuring alignment and transparency throughout the project lifecycle

• Lead customer governance forums, including steering committees and executive reviews

• Manage expectations, escalations, and critical incidents, ensuring timely resolution

• Build and maintain strong relationships with travel agency customers, partners, and internal stakeholders

4. Cross-functional Leadership

• Coordinate delivery across Product, R&D, Implementation, Operations, and Partner teams

• Facilitate alignment across multiple workstreams and geographies

• Lead cross-functional teams in planning, execution, and delivery tracking

• Ensure effective handover to operational post-implementation

5. Continuous Improvement & Transformation

• Contribute to transversal initiatives and process improvements across Delivery Management and Project Management practices

• Identify opportunities to optimize project management models, tools and methodologies

• Support adoption of agile and hybrid delivery approaches where relevant

6. Leadership & Knowledge Sharing

• Act as a reference for project management expertise, supporting and mentoring junior project managers

• Promote best practices, standards, and knowledge sharing within the team

• Contribute to building project management capability in the APAC organization

Relevant Experience:

• Proven experience in Project / Program Management (IT or travel industry preferred)

• Proven track record managing complex customer implementations

• Experience in travel ecosystem (GDS, airlines, travel agencies) is highly desirable

• Strong stakeholder management with exposure to senior/executive stakeholders

• Expertise in governance, risk management, and delivery frameworks

• Ability to lead cross-functional teams across multiple countries in APAC

• Strong decision-making and influencing skills

• Relevant degree in IT, Computer Science, Engineering, Business Management or Travel & Tourism

• PMP, PRINCE2, Agile (Scrum / SAFe) certifications preferred

• This role requires valid and unrestricted work rights in Thailand.

What we can offer you ?

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

#LI-APAC24

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.  

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.