Security and Fraud Specialist

GENERAL PURPOSE SUMMARY Administers, implements, and provides support for bank internal security functions; investigates, tracks, and attempts to recover funds related to fraud; ensures compliance with bank policies, procedures, and guidelines; and recommends and communicates improved security measures and practices by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assists bank staff when dealing with customers’ accounts involved in fraudulent activity, and interviews customers on complex matters. Coordinates with branches and other departments, and networks with other financial institutions, to attempt to recall funds to minimize losses due to fraudulent activity. Responsible for the fraud prevention system to include rule sets, testing, access administration, and evaluation to ensure it is functioning effectively. Monitors alerts daily and enters notes to clear alerts when fraud is not present. Creates cases manually or from alerts for documentation of investigation and collection of funds. Resolves issues of fraud/theft with customers and other financial institutions, processes bank-to-bank fraud claims and demand letters, and makes refund adjustments to customer accounts. Tracks fraud, including recoveries and losses associated with fraud, maintains the bank’s case management system, and develops fraud tracking processes and user guides. Responsible for investigating, documenting, and conducting remedial training when a bank loss occurs. Coordinates with other departments when events occur that require further reporting. Coordinates with Law Enforcement when needed. Assists with branch and bank-wide security training programs and facilitates regular security training as scheduled. Assists with building security, camera, and alarm system projects, and maintenance and repairs. Coordinates maintenance and inspection of security equipment and performs periodic and random security inspections, and prepares reports as needed. Maintains minimum security standards and assists in implementing procedures for safeguarding proprietary and customer furnished data. Reviews and makes recommendations to bank-wide security procedures. Conducts physical security and risk vulnerability inspections, evaluates and provides recommendations. Assists manager with guard station oversight as needed. May schedule overtime as needed and may Audit Guard Station’s work to ensure it conforms to processes, procedures, and regulations. Performs the duties of the Security Manager during their absence or when unavailable. Performs other work-related duties as assigned by supervisor. COMPLIANCE EXPECTATIONS Stay up to date on relevant laws and regulations and complete all compliance training on time. Knowledgeable of and comply with bank policies, procedures, laws and regulations that apply to you and your job. Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.