Senior Service Delivery Engineer

Introduction: The Senior Service Delivery Engineer US is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across TT’s US and North America environment. Based at the Perry site, the role will be the boots on the ground IT service delivery on site. The role acts as a technical authority, ensuring availability, performance, compliance, and continuous improvement of IT services aligned to business strategy, ITIL best practice, and TT’s global standards. Key Responsibilities: Technical Leadership & Escalation- Act as the senior technical escalation point for complex issues across servers, storage, networking, telecoms, virtualisation (VMware), Active Directory, and cloud platforms.- Lead major incident resolution...