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Job Description
Industry leader? Well, how about an industry creator?!
At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
Scale CSMs work with customers in proactive and reactive 1:1 interactions and through 1:many programs to target specific customer groups with automated digital outreach. Our Scaled CSM team manages a higher volume of customers using a team-based approach and leveraging data-driven programs and effective playbooks to support customers with the timely and relevant resources throughout their journey. We’re looking for an experienced Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.
Scaled CSMは、プロアクティブ（能動的）およびリアクティブ（受動的）な1対1の連携と、デジタル自動化ツールを活用した1対多（1:Many）のプログラムを通じて、特定の顧客グループへアプローチします。当社のScaled CSMチームは、チームベースのアプローチとデータ主導型のプログラム、効果的なプレイブック（業務手順書）を活用し、より広範な顧客層を管理することで、顧客のジャーニー全体を通して適切なタイミングで有益なリソースを提供します。私たちは、素晴らしい顧客体験の提供、プレイブックの構築、そしてスケーリングの推進に貢献していただける経験豊富なScaled CSMを募集しています。
Scale CSMs work with customers in proactive and reactive 1:1 interactions and through 1:many programs to target specific customer groups with automated digital outreach. Our Scaled CSM team manages a higher volume of customers using a team-based approach and leveraging data-driven programs and effective playbooks to support customers with the timely and relevant resources throughout their journey. We’re looking for an experienced Scaled CSM to help us deliver incredible customer experiences, develop our playbooks and drive more scale.
Scaled CSMは、プロアクティブ（能動的）およびリアクティブ（受動的）な1対1の連携と、デジタル自動化ツールを活用した1対多（1:Many）のプログラムを通じて、特定の顧客グループへアプローチします。当社のScaled CSMチームは、チームベースのアプローチとデータ主導型のプログラム、効果的なプレイブック（業務手順書）を活用し、より広範な顧客層を管理することで、顧客のジャーニー全体を通して適切なタイミングで有益なリソースを提供します。私たちは、素晴らしい顧客体験の提供、プレイブックの構築、そしてスケーリングの推進に貢献していただける経験豊富なScaled CSMを募集しています。
Industry leader? Well, how about an industry creator?!
At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.