Business Banking & Consumer Support Specialist II
Job Description
Overview:
Provide operations support to various areas of Business Banking and Consumer Collections. Perform data entry, system maintenance, and monetary transactions. Complete requests within authority level.
Primary Responsibilities:
-Perform various functions in Repossession and Remarketing operations
Perform data-entry of various types of information, and from multiple sources (e.g., invoices); receive and verify accuracy of documents
-Creates payment coupons and G/L tickets from auction proceeds/insurance payments. Assign matter numbers to case, in preparation for billing/payment.
Approve payments.
-Contact outside vendors (e.g., Repo agents, Auctions) to gather and/or provide information on accounts.
-Prepare, send and track checks to clients, vendors.
-Monitor and submit requests to change the status of accounts
-Prepare ticket work to allocate funds received, to ensure payment of expenses.
-Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
-Promote an environment that supports belonging and reflects the M&T Bank brand.
-Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
-Complete other related duties as assigned.
Scope of Responsibilities:
This position has potential customer contact or direct contact with Attorneys or Trustee, customers or other external vendors; mostly email correspondence with attorneys and/or other external vendors.
Education and Experience Required:
A combined 2 years’ higher education and/or work experience, with a minimum of 1 year relevant work experience.
Strong verbal and written communication skills.
Detail oriented.
Proficient PC skills including word processing, spreadsheet and email software.
Education and Experience Preferred:
Bachelor’s degree
Repo/Remarketing knowledge base
Knowledge of M&T Bank systems
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.