Coordinator, Field Services

Join a team that values balance, open communication, and your future!

Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we’re looking for people who want more than just a job—they want a workplace where they can thrive. Enjoy a culture that prioritizes your work-life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most, apply now!

Job Summary/Overview

The Field Service Coordinator plays a critical role in supporting the execution of field service operations by managing service requests, coordinating technician schedules, and ensuring accurate documentation and communication throughout the service lifecycle.

Work Schedule

Monday - Friday 

8:00am - 4:30pm 

Essential Duties and Responsibilities

• Serve as a primary point of contact for field service requests.
• Gather and document complete service request details.
• Coordinate with internal teams to ensure efficient and accurate resolution of customer needs.
• Maintain consistent follow-up and communication with customers throughout the service process.

• Coordinate technician schedules across multiple regions, aligning service needs with technician availability, skillset, and geographic location.  Proactively manage scheduling changes, and urgent requests to maintain service levels.

• Triage incoming technical support requests and route them to appropriate internal resources.
• Facilitate communication between customers and technical teams to support timely troubleshooting and issue resolution.

• Prepare, update, and track service-related documentation, including quotes, purchase orders, outcomes, and service orders.
• Monitor open quotes and follow up to ensure timely completion.

• Track technician labor hours and service-related expenses.
• Support invoicing by verifying required documentation and resolving discrepancies as needed.

• Maintain accurate and up-to-date service records within Salesforce.
• Update case statuses, track service activity, and ensure data consistency and visibility.

• Partner with Sales, Applications, Engineering, and Service teams to support service execution and customer satisfaction.

Knowledge, Skills, Competencies, and Abilities

• Ability to build relationships both internally and externally to support customer needs
• Ability to organize, prioritize, and approach tasks with a sense of urgency
• Ability to work independently and as part of a team
• Professional written and verbal communication
• Attention to detail
• Sense of ownership and accountability

Required Qualifications

• High school diploma or equivalent
• Previous experience in customer service, service coordination, logistics, or a related role preferred
• Experience in a manufacturing or industrial environment preferred

Benefits

• Free coffee daily
• 11 paid holidays
• Vacation and paid sick time 
• Medical, Dental, Vision insurance, effective day 1
• 401(k) with company match
• Paid parental leave
• Tuition assistance
• Disability insurance
• Dress for your day