Credit & Collections Analyst

Position Details: 

Industry Manufacturing

Work Location Johnston IA 50131

Job Title Credit & Collections Analyst

Duration 4 Months (Strong possibility of extension)

Job Description

• Will support delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers. In addition, will: use telephone negotiating techniques to build and maintain company, customer and dealer relationships

• Review payment history and account information

• Update/confirm debtor information

• Negotiate payment plan modifications according to established policies and procedures

• Administer collection efforts within federal and state regulations and company policy

• Assist with account resolutions for misapplied cash and refers problem accounts to supervisors

• We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment. 

• A Bachelor's degree in business or a related discipline is required. We also require: Minimum of at least 1 year of experience in customer service

• Ability to remain seated for long periods of time to perform telephone work in a call center environment

• Capacity to quickly change focus on work activities

• Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have: Knowledge of negotiation techniques

• Familiarity with the client's financial policies and procedures regarding collections.

To know more on this position or to schedule an interview please contact:

Monaliza Santiago

314-815-5414