Job Description
REMOVAL TEAM LEAD
JOB TYPE AND CLASSIFICATION: Full-Time Salaried Non-Exempt
JOB OVERVIEW:
MAC.BID buys truckloads of customer returns and overstock products, then sells these items individually to the public through online auctions. The Removal Team Lead is a boots-on-the-ground supervisor who oversees a team of associates who serve our customers by assisting with picking up their items. Positions that report to the Removal Team Lead include scan-in/out, removal, and inventory. This position reports to the General Manager (GM).
MAJOR DUTIES AND RESPONSIBILITIES:
- Assist customers in finding their items according to our racking system
- Scan customers into the pick-up queue, and then out when merchandise leaves the warehouse
- Provide each customer with a great experience
- Subject matter expert on all positions within the department
- Ensure that each team member receives adequate training
- Be responsible for the removal team to meet the goals necessary for company growth
- Communicate effectively with the GM on all matters that need to be escalated
- Adjust, approve, and submit team timesheets
- Determine, with the GM, any disciplinary action for policy violation, and deliver the message to the team member
- Provide input to the GM in the evaluation process
- Coordinate and communicate effectively with the supervisory team
- May be required to obtain and maintain a forklift certification based on business needs
QUALIFICATIONS:
- Availability to work on-site. Schedules may vary Monday through Saturday, depending on location, 8-hour shifts with a 30-minute lunch break, hours determined by workload and GM
- Must be able to lift 25 pounds alone, 50 pounds with a team lift
- Must be able to follow written directions and company policies
- Must have a high school diploma or equivalent
- Must be customer-focused
BENEFITS:
- Healthcare after 60 days of employment
- Weekly paychecks
- Employee credit each week to bid on our items after 60 days of employment
- 401(k) with employer match after 90 days of employment
- Employee Referral Program
- 13 days PTO after 90 days of employment
MAC.BID is an equal-opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.