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Top Customer Solutions Engineer, Networking, Google Cloud (Mandarin, English)
Posted 6 days ago
Job Description
- Work with customers on their production deployments to resolve issues and achieve product readiness and availability.
- Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, build tools, and diagnosis.
- Serve as a consultant and subject-matter-expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.
- Participate in rotating on-call schedules including during nights, weekends and holidays, to ensure prompt and proper resolution of customer-impacting technical issues, as well as travel up to 15% of the time in-region for meetings and onsite delivery activities as needed.