Junior Fund Custody Account Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Job Title:

Junior Fund Custody Account Manager

Department:

Global Fund Custody

Role Purpose:

To support the delivery of custody services for investment fund clients, ensuring the safekeeping of assets, effective cash and transaction management, and a high-quality, relationship-led client experience. The role combines client servicing, operational oversight, onboarding, and regulatory compliance.

Key Responsibilities

• Providing support to the fund custody account managers who are a primary contact for assigned clients, managing day-to-day queries, instructions, and issue resolution – with the long term goal of developing into a full account manager role.
• Performing operational activities in relation to custody account activity including cash movements, securities positions, and transaction flows.
• Coordinate payments, cash disbursements, collateral movements, and funding requirements
• Monitor liquidity positions, investigate overdrafts, and support short-term cash investment activity
• Ensure compliance with regulatory frameworks and internal procedures, maintaining strong controls and audit readiness
• Build and maintain strong relationships with clients, internal stakeholders, and external partners
• Collaborate with Operations, Depositary, Fund Services, Legal, Compliance, and Risk teams to ensure seamless service delivery
• Identify and implement process improvements to enhance efficiency, scalability, and client experience

Skills & Experience

• 1-2 years experience in fund custody operations, fund administration, or financial services operations
• Some understanding of custody processes or knowledge of trade lifecycle activities (settlement, income, corporate actions) would be highly beneficial
• Excellent client servicing and stakeholder management skills
• Strong attention to detail, risk awareness, and problem-solving ability

Key Competencies

• Ownership and accountability
• Strong communication
• Ability to operate in a high-pressure, fast-paced environment
• Adaptability and continuous improvement mindset
• Sound judgement and escalation awareness

Success Measures

• Client satisfaction and retention
• Accuracy and timeliness of service delivery
• Effective risk and control management
• Successful onboarding and integration of new clients
• Contribution to operational efficiency and process improvement

Location expectations 

This role requires working from a U.S. Bank location three (3) or more days per week.

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Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.