Overnight Front Desk Supervisor

Overview The Post Oak Hotel is seeking a Front Desk Supervisor to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences. The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Office, ensuring a seamless, personalized, and Forbes Five-Star guest experience. This role leads by example, delivering exceptional service standards, supervising team members, and maintaining operational excellence aligned with luxury hospitality benchmarks. Responsibilities Supervise daily operations of the Front Desk, Bell, and PBX teams, ensuring efficient check-in/check-out processes and seamless guest flow. Train, coach, and motivate staff to uphold service excellence while fostering a positive and collaborative work environment. Conduct routine inspections of lobby, public areas, and guestrooms to ensure exceptional cleanliness, maintenance, and overall presentation. Monitor occupancy levels and oversold situations and manage room inventory to maximize room revenue opportunities. Coordinate with housekeeping, engineering, and other teams; lead daily briefings and maintain awareness of VIP arrivals and hotel events. Address guest concerns and operational challenges promptly and professionally, ensuring positive outcomes and service recovery. Act as Manager on Duty when required, making informed decisions in high-pressure situations while maintaining luxury service standards. Ensure all interactions meet Forbes luxury standards by providing personalized, anticipatory service and creating memorable guest experiences. Qualifications Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity. Minimum 2 years of supervisory experience in Luxury or Forbes preferred. Excellent communication and problem-solving skills, Proficient with computers, including spreadsheets and word processing. Must be able to work with and understand financial information and data, and basic arithmetic functions. Must speak, read, write and understand English Ability to work flexible schedules, including nights, weekends and holidays is required. Physical demands: Ability to stand for prolonged periods of time. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Complimentary parking and colleague meal Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. #LI-EF1 Posted Salary Range Starting from USD $24.00/Hr. Tipped Position This position does not earn tips

Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity. Minimum 2 years of supervisory experience in Luxury or Forbes preferred. Excellent communication and problem-solving skills, Proficient with computers, including spreadsheets and word processing. Must be able to work with and understand financial information and data, and basic arithmetic functions. Must speak, read, write and understand English Ability to work flexible schedules, including nights, weekends and holidays is required. Physical demands: Ability to stand for prolonged periods of time. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Complimentary parking and colleague meal Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. #LI-EF1

Supervise daily operations of the Front Desk, Bell, and PBX teams, ensuring efficient check-in/check-out processes and seamless guest flow. Train, coach, and motivate staff to uphold service excellence while fostering a positive and collaborative work environment. Conduct routine inspections of lobby, public areas, and guestrooms to ensure exceptional cleanliness, maintenance, and overall presentation. Monitor occupancy levels and oversold situations and manage room inventory to maximize room revenue opportunities. Coordinate with housekeeping, engineering, and other teams; lead daily briefings and maintain awareness of VIP arrivals and hotel events. Address guest concerns and operational challenges promptly and professionally, ensuring positive outcomes and service recovery. Act as Manager on Duty when required, making informed decisions in high-pressure situations while maintaining luxury service standards. Ensure all interactions meet Forbes luxury standards by providing personalized, anticipatory service and creating memorable guest experiences.