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Job Description
- Drive the strategic growth initiatives for both Google Fi and Google Store, with a significant focus on foundational research to understand new customers.
- Inform the product strategy for the online Google Store (e.g., store architecture, checkout, personalization) and shaping the omnichannel customer journey across Google's physical retail locations.
- Lead research to improve the post-purchase ownership experience, including services like Pixel Care+, device trade-ins, and user engagement with platforms like the My Pixel app.
- Lead, mentor, and grow a team of three UX Researchers, fostering their career development through dedicated coaching, performance reviews, and promotion support.
- Define and execute the team's overall UX research strategy and multi-year roadmap, ensuring tight alignment with product priorities and business objectives.