ELECTRIC POWER GENERATION (EPG) FIELD SERVICE ADVISOR

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring an Electric Power Generation (EPG) Field Service Advisor in Richmond, Virginia. The EPG Field Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.