Customer Journey Manager

We are looking for an AI-native, execution-minded Customer Journey Manager to own lifecycle and retention performance across key customer and prospect journeys. This role sits at the intersection of lifecycle marketing, retention marketing, CRM, customer journey orchestration, marketing automation, and omni-channel customer engagement. This role is focused on one of our biggest growth opportunities: recovering and converting leads who do not enroll on the first pass. You will own strategy, execution, and optimization across cross-channel journeys that re-engage dropped leads, improve customer experience, accelerate sales contact, and...