Supplier Support Administrator

Join AXA Partners Ireland as a Supplier Support Administrator and play a pivotal role in supporting the Head of Networks and Network Manager

You will manage administration and compliance for AXA Patrols, External Providers, and the UK & Ireland network team, acting as the central contact for internal teams and the AXA Insurance Property Claims team to ensure coordinated, compliant operations

What you’ll be doing: Ensure that all enquiries from the networks are dealt with promptly and efficiently in a courteous, professional and informed manner

Review customer surveys and where necessary take remedial action under the guidance of the Head of Networks and/or Network Manager

Ensure there is a transparent, open and consistent methodology in how tasks are been completed by network team

Liaise with Customer Relations to obtain information on network complaints for use by network managers and to investigate where required

Liaise with Client claims/complaints department to investigate complaints and provide documented feedback

Ensure regular MI performance reports and business scorecards are produced within agreed timeframes and disseminate reports for network managers and 3rd parties

Assist with ad hoc MI requests using reporting tools such as Power BI & Business objects

Monitor cases to ensure they are managed within contract terms and achieve optimum cost control

Coordinate AHR network conferences, events, audit process with network and insureds

Maintain and manage files for contractors and operators to ensure compliance (i.e., contracts, insurance and technical accreditations) and audit trail is in place

Maintain responsibility for assigned 3rd party network relationships, generally those which are less frequently used by AXA Assistance, but that still require adequate oversight

It is envisaged that this will be handled remotely, although there is potential for occasional site visits

Manage the system to ensure operational deployment reflects network policy and provide necessary updates to operational teams of any key changes

Proactively manage dispatch for Irish Patrols, ensuring seamless coordination with Patrol team to optimise response times and service quality Handle Motor and Home payment queries; promptly escalate any issues to Networks Management and maintain thorough tracking of resolutions until closure, with clear status updates

Provide targeted support to resolve issues with third-party networks or Irish Patrol services, document root causes, and outcomes / resolution

Ensure accurate data recording and maintenance across integrated systems (i.e

Prolink AREV, e-Pangea and Easi Territories)

Provide guidance on use of technology by the network and liaise with IT and other internal teams as necessary to maintain appropriate usage levels and quality

Support finance team with network invoice queries

Other duties as allocated by the Head of Networks

What you’ll bring: A positive pro-active approach and a willingness to help

Initiative to deal with queries and resolve as appropriate

Commercial acumen Analytical skills A courteous and friendly manner to visitors, colleagues and callers at all times The ability to work under pressure, dealing with multiple tasks or requests simultaneously

The ability to exercise the utmost discretion in handling calls and queries

A smart, business-like appearance and professional telephone manner Excellent geographical knowledge of Ireland Able to produce quality management information

Excellent verbal and written communication skills Willingness to take initiative to solve problems to ensure our customers are treated fairly

Excellent organisational and time management skills Flexibility and willingness to undertake occasional Ire travel

Effective team player, working to create and achieve shared objectives

Ability to disseminate technical information and present comprehensively

Competency with and ability to use effectively standard software packages, including Word, Excel, AREV, APEX, PowerPoint, Business Objects or other reporting tools and Map point

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We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics

If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected] Who we are: We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide

What sets us apart

The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world

Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what

Helping others is our passion

Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters

Join a company that helps protect the forests

At AXA Partners, we plant a tree for every new recruit (with a permanent contract)