Analyst Jr, Complaints
Job Description
This is where your work makes a difference.
At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job—you will find purpose and pride.
JOB SUMMARY:
This position will conduct product complaint evaluation, processing, and investigation for Hill-Rom products to support post market surveillance. The Associate Analyst B, QA Global must be able to understand the customer’s allegation and accurately document the summary and investigation details as appropriate.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned and, as part of all job duties, employees are entrusted with a permanent mission of research and invention.
·Manages complaint workflow and processes complaints within complaint handling software applications.
Manages potentially reportable event workflow and processes potentially reportable events within software based on an understanding of the risks associated with product malfunction.
Ensures complaint records accurately reflect the allegation, investigation and conclusion of the customer complaint.
Works independently and with different functions/sites of the organization to resolve complex issues.
Ensures timely closure of complaints to comply with regulatory requirements.
Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Support internal corporate, notified bodies, third party, and regulatory audits as needed.
With the appropriate training able to process across one to two product lines or segment codes as required.
EDUCATION, EXPERIENCE, QUALIFICATIONS AND SKILLS:
Education required:
· Recently graduated or currently studying Bachelor’s or Associates degree.
Desirable experience:
No experience in industry is required; work experience in the technical or service area is desirable.
Good written and verbal skills as well as good interpersonal, analytical and organizational skills.
Desirable experience in resolving issues for internal and external customers.
Ability to work within deadlines, and work on multiple projects accurately and efficiently.
Ability to define problems, analyze data, establish facts and draw conclusions.
Attention to detail and accuracy is required.
Ability to function as an individual contributor within a team.
Proficiency with Microsoft Office Products such as Word, Excel or equivalent software.
Familiarity with TrackWise software is preferred.
Bilingual: Oral and written communication in English intermediate.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
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