Back to jobs
Job Description
Ensure Regulatory Compliance: Process requests in alignment with global privacy regulations including GDPR, Brazil LGPD, and CCPA/CPRA, monitoring deadlines and maintaining consistent handling standards to mitigate legal, regulatory, and reputational risk Drive Cross-Functional Collaboration: Partner closely with Privacy, Legal, Data Engineering, and Security teams to investigate and resolve complex requests, escalating cases involving potential security breaches or regulatory complaints as needed Maintain Queue & Risk Management: Manage incoming DPS tickets while maintaining SLA compliance, prioritizing high-risk requests, and proactively flagging risks or backlogs to leadership Improve Operations at Scale: Identify opportunities to streamline workflows, improve tooling, and automate processes — while maintaining and updating internal knowledge bases and procedural documentation Contribute to Organizational Insight: Develop deep knowledge of internal data pipelines, privacy policies, and safety systems, and provide leadership with operational insights on trends, emerging risks, and process improvements 2+ years of experience in a user-facing role in privacy operations, trust & safety, risk operations, compliance, or data governance Familiarity with global privacy regulations including GDPR, LGPD, and CCPA/CPRA Experience handling sensitive or high-risk user requests with strong attention to detail Strong analytical and investigative skills with the ability to work cross-functionally with technical and legal stakeholders Excellent written communication and documentation skills Nice to have: Experience processing DSARs or regulatory privacy requests; familiarity with data systems or data retrieval workflows; background in Trust & Safety, customer escalations, or compliance operations; experience in a global technology or platform environment