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Job Description
You will uncover where time and money are lost across telecom and fintech operations — providing the evidence base that drives automation investment decisions and process redesign initiatives.
ROLE MISSION
Identify automation and optimisation opportunities through process analysis.
KEY RESPONSIBILITIES
- Analyse process data from telecom systems (CRM, billing, provisioning, trouble ticketing) and fintech platforms (loan origination, payment processing, KYC workflows) to discover actual process flows
- Identify bottlenecks, process deviations, and inefficiencies in customer onboarding, service activation, transaction reconciliation, and back-office operations
- Support automation design by providing data-backed evidence of which processes will deliver the highest ROI when automated
- Create process visualisations and insights dashboards for operational and senior leadership audiences
- Collaborate with RPA developers and business analysts to translate findings into actionable automation and improvement initiatives
MUST-HAVE SKILLS
- Process analysis (event log analysis, process discovery, conformance checking)
- Data interpretation and root cause analysis
- SQL for data extraction from enterprise systems
NICE-TO-HAVE
- Hands-on experience with process mining tools (Celonis, UiPath Process Mining, Microsoft Process Advisor)
- Experience analysing telecom BSS/OSS or banking system processes
- BPMN process modelling knowledge
- Lean Six Sigma background