Support Officer - Assess & Develop

Learning Development Support Officer Your role As part of the Assess Develop team, you contribute to the smooth operation of processes and tools related to Learning, Talent Management, Performance and Leadership. You play a key support role by assisting users, ensuring operational follow-up and contributing to continuous improvement in a dynamic environment involving a wide range of internal and external stakeholders. Your responsibilities Supporting Assess Develop processes and tools Support the implementation and day-to-day management of Learning, Talent Management and Performance processes and tools. Assist employees in the use of digital HR platforms and tools, including the Learning Management System (LMS). Provide first-line support to users via shared mailboxes, email and telephone. Participate in testing, validation and deployment of system updates and enhancements. Contribute to the creation, maintenance and optimization of process documentation and user guides. Supporting learning journeys Provide operational and administrative support for learning programs and development initiatives. Collaborate with a variety of internal and external stakeholders to organize learning activities. Develop and communicate training schedules to the relevant parties. Ensure accurate updates in the systems and follow up on planning changes. Reporting and continuous improvement Extract and update existing reports and perform basic analyses to support activity monitoring and KPI tracking. Participate in testing and validating new reports and dashboards. Document existing processes and perform quality checks on Assess Develop activities. Proactively identify and suggest improvements to processes and ways of working. Contribute to specific HR projects. Administrative and logistical support Support the organization of training sessions, webinars and information sessions, including room bookings, Teams setup and attendance follow-up. Perform administrative tasks required for the smooth functioning of the department, including purchase order follow-up and ADI-related processes.