Customer Care Executive

The ideal candidates should be able to manage escalations effectively while maintaining service quality and response time standards.

This is a rotational shift role requiring flexibility to work across different time zones.

• Manage and resolve customer escalations effectively

• Ensure timely and accurate responses as per SLA guidelines

• Maintain proper documentation of customer interactions

• Coordinate with required team for issue resolution

• Maintain high customer satisfaction scores

• Follow company compliance and quality standards

• Identify recurring issues and suggest process improvements

• 1 Position – Hindi & English, 2 Positions – Tamil & English
• Any Graduate (Mandatory)
• Strong written communication skills
• Basic computer proficiency (MS Office, email platforms, chat tools)
• Willingness to work in rotational shifts