Warranty Officer

• Review, screen, and verify customer warranty claim forms and supporting documents.
• Ensure all warranty claim data entered into the warranty management system is accurate, complete, and timely.
• Coordinate closely with sales teams and customers regarding warranty claim handling and resolution.
• Monitor warranty claim status and follow up on pending cases to ensure timely closure.
• Analyze claim trends and provide recommendations to reduce claim rates and improve product/service quality.
• Prepare regular warranty claim reports and maintain proper documentation records.
• Support implementation and improvement of warranty claim management processes.
• Conduct customer or site visits when required to investigate warranty issues and support claim management activities.
• Communicate professionally with internal and external stakeholders to ensure smooth warranty operations.
• Ensure compliance with company warranty policies and procedures.

• degree or Diploma in Business Administration, Engineering, Automotive, or related field.
• Minimum 1–3 years of experience in warranty handling, customer service, aftersales, or related functions.
• Strong attention to detail and good analytical skills.
• Familiarity with warranty management systems or ERP systems is an advantage.
• Good communication and interpersonal skills.
• Ability to work closely with cross-functional teams and customers.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Willing to travel for customer/site visits when required.
• Ability to work independently and manage multiple tasks efficiently.

This position will be hired 1 year contract under third party

HR Contact Person: Nahda Miftah