Job Description
Job Summary
TEOCO’s Audit team is seeking a smart, self-motivated, and collaborative candidate. This is a great opportunity to gain or build upon experience in telecom consulting, developing a foundation of telecom knowledge and learning software tools.
Key Responsibilities
Dispute Management Support
Own the end-to-end resolution of billing discrepancies by electronically filing and tracking disputes through their entire lifecycle for assigned vendors.
Serve as a proactive liaison between external vendors and internal auditors, facilitating clear communication to expedite solutions.
Maintain comprehensive client and vendor reporting.
Conduct targeted research into complex billing issues to support management’s strategic goals.
Play an integral role in efforts to meet both client and internal metrics/goals.
Vendor Interaction
Develop and maintain an escalation list of contacts for assigned vendors.
Obtain or maintain portal IDs for vendors that require interaction through portals.
Understand the nuances associated with each vendor portal and how to navigate within them.
Run or provide support to management on vendor calls.
Proactively work to understand major dispute issues associated with assigned vendors.
Execute BOTs that automate processes and support further automation as opportunities arise.
Technical Skills
Demonstrate the ability to create basic SQL queries in one or more available querying tools.
Leverage third-party tools such as Microsoft Excel and the Microsoft Office suite to provide reporting and complete analysis.
Demonstrate solid understanding of internal dispute management tool.
Required Skills & Competencies
Strong analytical and problem-solving skills.
Good verbal and written communication skills.
Strong knowledge of Microsoft Excel.
Basic understanding of SQL queries.
Ability to collaborate effectively with internal and external stakeholders.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks and meet deadlines.
Self-motivated with a proactive approach to work.
Preferred Skills / Tools Knowledge
Proficiency in Microsoft Excel, including formulas, pivot tables, and reporting.
Basic knowledge of SQL and querying tools.
Understanding of dispute management tools and processes.
Exposure to telecom billing or telecom consulting is preferred.
Experience working with vendor portals and BOT execution is an advantage.
Candidate must mirror the hours of US operations, with limited exceptions.