Job Description
Job Summary:
Job Role: Client Operation Manager
Location: Kolkata
Experience Range (In years): 3-5 years.
- Work as Client Operations Manager during India hours for the client(s) allocated.
- Will be responsible for ensuring clients SLAs and deliverables are met.
- Understands all client projects both service and product related; supports account manager in communicating and/or gathering information related to tracking and delivering these projects; identifies any impacts to the service and resolves them
- Analyse and troubleshoot any issues raised by the client using internal tools.
- Provides month end support to the client
- Interacts with clients mostly through emails, but also calls when needed or when the calls are not too late.
- Interacts with other teams in the LOB, as and when needed to meet client requirements.
- Creating and sharing reports with management and clients.
- Analyse data for process improvement.
Key Responsibilities
- The candidate should have experience in doing analytical work. He/she should be able to demonstrate that.
- The candidate must have good communications skills, both verbal and written.
- Must have good knowledge of Microsoft office especially MS Outlook and MS excel.
- The candidate must be have good planning and organising skills to enable him/her to manage tasks efficiently and effectively.
- Should be able to work as an individual performer and as a team player as and when needed.
- Should have client handling experience.
- The candidate should have problem solving ability.
- The candidate should be a good individual contributor who is able to apply himself/herself.
Required Skills & Competencies
The candidate should be in a Senior Executive/SME/Supervisor/Lead/Trainer role for a year.
Should have strong analytical skill.
The candidate must have good communications skills, both verbal and written.
The candidate should have experience in doing analytical work. He/she should be able to demonstrate that.
- Must have good knowledge of Microsoft office especially MS Outlook and MS excel.
- The candidate must be have good planning and organising skills to enable him/her to manage tasks efficiently and effectively.
- Should be able to work as an individual performer and as a team player as and when needed.
- Should have client handling experience.
- The candidate should have problem solving ability.
Academic Criteria: Graduates may apply. The qualifications acquired in regular mode are eligible. Preferably 50% marks through-out.
Preferred Skills / Tools Knowledge
Desirable: Candidates in the IT sector (non-technical) or Telecom will be preferable.
Candidate should have client handling experience.